Auto Repair Shop Reviews from 8/4/2015

"Customers are greeted in a professional and friendly manner. Issues are addressed and you are notified before work is started. There is no pressure on whether to do the work. Service is beyond what I would expect. I would go to Murphy's before a dealership."

"All Star is always friendly, courteous, efficient, and helpful. I've been going there for a couple of years now, and have never left unsatisfied."

"Friendly and knowledgeable."

"Very satisfied. Thanks for taking care of my inspection also."

"excellent service"

"The wipers on my 1999 Pontiac Firebird would not return to the parked position- they worked fine, but would stop in a straight up position on the windshield. I purchased a wiper motor & took my car to LBR. Between me & the Technician James, It was difficult to determine exactly what the problem was. The parking actuator arm on the wiper transmission was not working properly, though. James, after much thought, devised a custom solution- he took a tension spring & modified it, then attaching it to the actuator arm, providing tension, which would keep it in position to engage the "park" tab, causing the wipers to return to the park position. I know that all sounds pretty technical but, the bottom line is his ingenuity provided a repair to a unique problem. Then came time to pay. Mike conceded that it was an "unusual" repair, not simply a removal & re-install. There was 4 hours labor time in (I provided the part), Mike asked me what I thought would be fair. Yes, you heard me right, Mike asked me what I thought would be fair. The modification of the spring took minutes, but since the problem was so unique, it took a bit to get to that place. He offered to deduct 1 hour from the labor time, which I thought was very fair. My wipers park now, & I am a happy driver again. This was a pleasurable experience, overall. Thank you, LBR."

"They were fast and professional as always! We don't take our cars anywhere else."

"Work done quickly and they stand behind their work"

"Fast and clean , took about 25 min, for an oil change"

"excellent service. polite and professional technicians. Paul Gulrud is to be commended for his positive attitude, technical expertise, and work ethic"

"I have been a customer since 1988. Westlake Independent has cared for 5 Hondas, the most recent of which I bought there in late 2006. This is the best car care shop I have ever used in 60 years of driving and living across the U. S."

"Repairs provided were explained completely and offered at a fair price. I won't be taking my cars anywhere else for service."

"Eddie has been our performance tech' for many years. NEVER A COME-BACK for all repairs and tune ups. We consider Eddie & his employees, & son class 1."

"Only place I trust with my truck. Doug literally knows everything and can get anything done. Best shop in BC."

"Had an AC problem and really appreciate being brought in on the spot to get AC working again. Thank you"

"after walking out, I always feel like a got a fair shake. they do good work and stand behind it"

"Service is outstanding! Highly recommended!"

"Excellent service as always, and the attention to detail is always much appreciated. I have been coming to LGAS since the day they opened, and will continue to do so."

"Great people and great service!"

"We were very satisfied with the work done on our vehicle. The staff is very pleasant. The service consultant explained the work that needed to be done in details upfront."

"I would recommend your shop to anyone. Very thorough, work done in a timely manner, kept me informed of work to be done and how much it would cost. Very professional. I will come back again for the car"

"I would definitely recommend they use your facility. Exceptional customer service and satisfaction as always!"

"I like Ryan's Service Center"

"The best automotive service shop in the Tri-Cities"

"They are straight forward, courteous, professional; and have the customers' best interest. Their repair service is far above any in the local area and their estimates are factual--may vary a little due some unexpected issue that can be accepted to the economy."

"No bull, straightforward approach, detailed analysis, full explanation."

"Overall, I'm very happy with PRO-CAT. Usually, the repair is done within a day or so and they're very good about honoring their warrantee. In my opinion, they are just as good as taking the car to a dealer but not as expensive."

"Always excellent professional service"

"The service was fast and friendly. Rates are reasonable."

"The mechanics will spend the time with you to explain what went wrong and what the repair entails. They are an honest shop and back their work with an excellent warrantee. I am very happy with them."