If someone asked you about your shop's quality of work and customer service, what would you tell them?
"Customer service need to be improved."
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"Everyone I spoke with over the phone was very nice and helpful. What I needed to get done for a car inspection was very well done and presented with great pictures and descriptions."
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"Able to fix a radiator problem at short notice. Friendly, helpful service."
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"Integrity auto repair is very caring about your car and concerned about getting it back as soon as possible They take great pride in doing the highest quality work possible"
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"The folks at Heritage are great to deal with. Fixed my heater problem within hours. Thanks folks, I'm sure I'll be back."
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"My diesel truck was in and out for routine oil change service. Couldn't be any faster and great service as well."
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"As usual, we were treated courteously and were given up--to-date information. I was given a ride home because the service was going to take longer than expected."
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"A company you can trust that provide great and friendly service."
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"Good work done right the first time, completed as promised with no surprises at checkout. First class shop."
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"Westlake Honda is the only reason my CRV has 225,000 miles and runs like it is new."
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"Great service as always!"
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"very nice staff. works hard to accommodate my schedule as i have to wait for my vehicle and reasonable prices as well."
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"I am still cycling through all the A/C operation conditions to see if the condenser coil cleaning and computer reflashing for A/C controls is working as expected. I still get some foul odor in the truck cab, at times| but it is improved."
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"Work was completed earlier than I was originally told. That was a great surprise!"
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"lickety-split: oil change; tires rotation; and replacement of an air pump (who knew?!) hose. All for a reasonable price. Professional and friendly service. 100% guaranteed!
Thanks, Made in Japan!"
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"BEST AUTO SERVICE REPAIR IN PLAINFIELD !"
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"The customer service was impeccable. These guys went above and beyond with making sure my vehicle was good to go. The owner even bought breakfast when my appointment was first thing in the morning free of charge."
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Review by:
Jessica D.( Chevrolet Silverado 1500)
"The guys are awesome and always turn things around so quickly. The reports I get that include pictures helps me not only learn about my vehicles but understand what may or may not be an issue."
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"Aim to please the customer and get the auto serviced or repaired well with quality diagnosis information. Thorough review of bill before payment and things to watch for, if any. Washed car too!"
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"It is the best and least stressful of any repair shop, garage or dealership i have experienced. They were even kind enough to bring the repaid struck back to our residence. Plus they let you know what is going on every step of the way. it's also close to my house and easy to get to."
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"Rasmussen performs a thorough review of the problem and options for a solution. They use a pragmatic approach rather in addition to standard procedure. I can always rest assured my vehicle received expert care and consideration when serviced at Rasmussen."
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"Excellent work. Friendly staff."
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"Always good service. They care about my car. Trustworthy"
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Review by:
Chris H.( Chevrolet Cobalt)
"GRASSLAND CARE CARE is head and shoulders (not the shampoo) above the rest. My family has been taking all our vehicles for years now. They've always been great to us. But with Tim Burke at the front of the house, Trevor and a team great technicians, they're cooking with gas. You WILL get: honest and accurate assessments, fair prices, exceptional, fully guaranteed work {parts and labor}, in a timely manner, AND they have a fleet of loaner cars. They will go to bat for you if you have pre-existing manufacturer or dealer guarantees that present roadblocks, and refer you out to reputable places for work they cannot perform themselves. Most recently, my 2007 Chevy Cobalt with borderline high mileage (a beater, yes, but a paid for daily driver) turned out to need approx $2000 worth of work out of nowhere-- not counting being well overdue for a tune up. I don't know much about car mechanics and they know that. A lesser, more profit-first oriented shop would have passively, if not overtly, tried to convince me to do the work to keep it running. Instead, they dispassionately helped me assess whether it was worth doing ANY of it. They helped me decide that in this case it was probably not. I paid for an oil change and kept nearly 2K in my pocket to put towards a new vehicle. How many shops would do that?? I won't even mention that they alone have kept my 1976 AMC Pacer running where other shops bullshitted me, or just failed. Bottom line: Grassland Care Care puts the customer and service first, and as a result, they'll have my business as long as I live here. I defy you to find a better shop. Don't even try. Waste of time. Peace out."
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