Auto Repair Shop Reviews from 11/24/2015

"The staff have been very honest and friendly they take time to help me understand my car's issues without flooding me with vocabulary words"

"Believe in the work and the people....."

":-) Front desk knowledgeable and friendly :-) Shuttle service and driver :-) Use of email and other technology :-) Opportunity to preview the inspection checklist :-) Clear, well-organized inspection checklist :-) Ample parking :-) Detailed invoice :-) Attractive, clean building :-) Free car wash :-( I asked that everything be checked and brought up to standards. When I received the call informing me that my vehicle was ready, I assumed my request had been fulfilled. However, the inspection sheet showed that that the 4WD Transfer Case fluid had NOT been checked. Now, I understand the reason why it was not, because of a stripped drain plug. However, being told that removing and replacing it was a perfectly doable task, I fail to understand why it was not done ... unless it was just getting too close to quitting time. Okay, I understand that, too. But, it seems to me that I should have been given the option of leaving it until the job was completed rather than not being informed that it was not. It struck me as an attempt to slip it under the radar, so to speak. I could be way off with that but, I would have preferred that the "leave or retrieve" option be left up to me. I don't know when that fluid was last checked, if ever, and I wonder if I need to be concerned about driving my Jeep cross country and and in the mountains this winter. Still, in my experience, the positives by far outweigh the negatives and that's what I would say if someone asked me about "Garry's Automotive quality of work and customer service." Regarding question #2 below, please feel free to use any, all or none of my response to question #1."

"Great service"

"We were recommended to LBR by another workshop which gave LBR high marks for customer service and quality repairs. LBR and specifically Mr. Harry George provided flawless Customer Service , Vehicle Diagnosis and Repair for my 2005 BMW. We were very impressed with the frequent and detailed communications from the time I dropped off to the time we picked up the vehicle. We were never left in the dark . Options were presented, the work was completed on time and at a cost unmatched by a dealer. The vehicle is now in tip top shape and should last another 100,000 miles !"

"We were recommended to LBR by another workshop which gave LBR high marks for customer service and quality repairs. LBR and specifically Mr. Harry George provided flawless Customer Service , Vehicle Diagnosis and Repair for my 2005 BMW. We were very impressed with the frequent and detailed communications from the time I dropped off to the time we picked up the vehicle. We were never left in the dark . Options were presented, the work was completed on time and at a cost unmatched by a dealer. The vehicle is now in tip top shape and should last another 100,000 miles !"

"Excellent service and quality work."

"Ed and his tech's are always professional. They send me reminders for my maintenance. I would refer any friend or family member to Platt's."

"Thank you for your honest and reliable service. DA does a great job servicing my vehicles!"

"As usual great job. Everything works well. Ho ho ho, Santa Claus"

"Integrity Auto certainly lived up to their name this week! My car went in for a scheduled oil change. The engine light came on because of a TPMS malfunction and it appeared to have developed a small oil leak. The staff at Integrity rapidly performed the service, rotated the tires, the re-set the faulty sensor and performed a safety check. The service suggested that the brake system should be flushed. The mechanic also determined that the car was not leaking oil, rather gear oil was leaking from a bad axle seal. Having encountered this issue previously I paid my modest bill and requested an email estimate; l was concerned about the expense and wanted my husband to review the information. In the interim we obtained estimates from two "chain stores" on the recommended work at more than double the price emphasizing the brevity of the mechanical soundness of the car combined with harsh warnings about brake failure, seized axles, broken wheels, steering damage possibly resulting in a roll-over wreck, and exploding bearings all hype intended to scare a customer into paying too much for what was reprisented as urgent work. Integrity Auto emailed the estimates per request and we were pleased with the reasonable quotes and gentle statement that the work could be scheduled at my convenience. INTEGRITY Auto demonstrated true integrity in the handling of the work, the reasonable cost of the repairs and the customer service honoring my time."

"Marx Auto is my go to auto center whenever I have an issue with any of my vehicles. The whole crew is very knowledgeable and the prices are fair. I highly recommend Marx Auto to all my family and friends."

"I received the usual excellent service and a great cup of coffee while waiting."

"Excellent as always! I have been going to Eric Krebs for decades and Eric and the crew continue to give the best service on the Central Coast, bar none."

"Knowledge is power and these guys know what they're doing!"

"These guys are the best! Got my 89 e30 running beautifully again, surprised me with fixing a few other little things that needed attention for free. Chris is very helpful and informative. He was more than happy to listen to my explanation of what was going on. And he solved the problem right away. There's nothing better than bringing your car to someone who's been doing this years that actually still loves cars!"

"Always a pleasure doing business with you"

"I have used German Motors for 2 different cars, a BMW, and a Mercedes. They do good work, and seem to be honest and reliable. Servicing German Cars is both expensive and sometimes tricky. They seem to mitigate both and you leave happy that your car is driving well again."

"Excellent service and honesty, I would recommend to all, my Volvo wagon has never run better. Thank You Roger."

"As always AWESOME service and a GREAT value. Highly recommended!"

"Great service,highly recommend"

"Stan's is ONLY place we ever go for automotive service. we have always found your service to be prompt and professional. thank you so much"

"They are honest and trustworthy. Do great work."

"Superb, kind and friendly people at the front who are knowledgeable about european vehicles and provides timely estimates."

"Outstanding customer service and beautiful waiting area."

"They are professional, they go over any work that may need done on the vehicle with you so you can decide, gave me a ride home when my car would be at the shop for over an hour."

"Very friendly and quick. So happy for your new location! You guys need to be where you can be seen!!"

"Everybody is very professional, friendly and polite."

"I have already told several people that my experience with Frank's was far far beyond my expectations. Literally the best customer service I have ever experienced, from the second you walk into the front door to the delivery of your squeaky clean car!!"

"Rogers North Side garage is what everybody looks for from an auto repair facility; which is honest competent evaluation with no added or unexpected charges.The mechanic there Pat has all the experience and ability anyone could ever hope for in a mechanic. I would highly recommend this facility for all your automotive repair and manitenance."

"This is the place to go for consistent and affordable car work. It's my car's regular doctor :D"

"I would tell them, the work is done with professionalism and quality. Judy and Kaitlyn are very nice and make you feel welcomed and so do their dogs. I highly recommend Ryan's."

"Troy is an awesome service advisor, always a pleasure to work with him."

"John's Auto Care has provided me with excellent service; accurate, fair appraisals of any repairs needed; a friendly, available, professional staff; shuttle rides during servicing; and prompt, timely completion of work. Best of all, this shop has demonstrated the highest standard of integrity and honesty, saving me significant costs above and beyond the call of duty. I highly recommend John's Automotive Care to provide you the best care anywhere. Wonderful people; excellent service; and very reasonable prices: what more could be there? I am grateful to have found them."