If someone asked you about your shop's quality of work and customer service, what would you tell them?
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"When I brought my car into you, I had a list of things that the dealership said I might need done and I was concerned about the road noise. I was so happy when you called to tell me that I had a very nice car and that one of the mechanics drove my car and told me I just needed new tires to get rid of the road noise. So they checked out my car for FREE! I went in anticipating the possibility of a big bill… Thank you so much for being so honest! I have already given recommendations for your shop to my friends."
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"Just first-rate service"
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Review by:
Tanya L.( Toyota Camry Hybrid)
"Timely and efficient and not a fortune. I like Tom."
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"Excellent service , very competent mechanics and has always identified and addressed the problem with my vehicle . I highly recommend this garage"
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"I was visiting from out of state and my truck broke down in the perfect location! Nothing better than having a mechanics shop, not only named, but living out integrity. You can trust these folks."
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Review by:
Tracey C.( Chevrolet Impala)
"You all go ubove and beyond to satisfy customers."
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"We were just traveling through in our Winnebago Ekko RV and noticed one of our inside dual wheels had a slow leak. We got a recommendation to go to Performance. So glad we did! From the moment I walked in, Kevin made it a mission to get us repaired and on our way as soon as possible. Chris did a great job with the repair. They took wonderful care of us while we were waiting, too, and even sent us on our way (in under an hour) with a thank-you card containing a scratch-off lottery ticket. I think we won even before we got the ticket! Thank you for the unbelievably good customer service!!"
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"Carter at the front desk was extremely polite and helpful, my service was done at a fair price and I didn’t get the usual “upsale” from many shops. I’ve found a new shop to take my vehicles to . Thank you guys ."
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Review by:
Gene B.( Chevrolet Traverse)
"Jake’s Tire & Auto did a great job. Work was done on time and for the amount quoted!"
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"I will never bring my cat here again I have been getting my car inspected for 4 yrs and never failed and inspection , I come here because they where doing work on my car and it failed.. I received a paperwork on what needs to be done on my car recently which on paper they say I need frame, and I quit sure when the previously check my car they would have saw this now all of a sudden it’s here. I will never bring my car here and I will not recommend to anyone. I’m waiting on my car and he tells me they have to put it back together, never had this done on any of my inspections who authorized them to take it apart? The service sucks and the guy at the front was no help.. but the lady that normally there’s she great and can explain better"
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Review by:
Larry S.( Jeep Grand Cherokee)
"Have always appreciated their professional detailed workmanship & great service!"
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Review by:
Kevin D.( Toyota 4Runner)
"Awesome job, speedy service, competitive pricing compared to other shops!"
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"In and out in an hour on my lunch. Fast friendly service."
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Review by:
Kathy V.( Chrysler Pacifica)
"They value their customers. A very caring team of mechanics, and front desk staff.
All work is explained to customer, and if something more is needed done, they always speak with the customer before doing any additional work.
Recommend to stop by!"
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Review by:
Shinsuke O.( BMW 4-Series Gran Coupe)
"Entire process and communication was clear and the service was great."
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"Wheel alignment needed an adjustment. Returned back and it was done. No questions no issues. Job done. -thank you. Odyssey 11/4/25. 🎉"
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Review by:
Lynda M.( Nissan Versa Note)
"We recommend Roy Rump and Son all the time as our garage of choice. Your service is always superb. We love the detailed assessments and estimates with photographs. I always feel as though you are being honest with us. Even to the point of surprising us this last visit with a lower invoice because one of the parts ended up being under warranty. Even though you are nearby, it rained and was windy all weekend and I did not have to walk. You loaned us a car for the weekend because I was not ready. Always appreciated!"
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Review by:
Allen L.( Mazda MX-5 Miata)
"👌 good job"
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