If someone asked you about your shop's quality of work and customer service, what would you tell them?
|
"Don and his crew are amazing!"
|
Review by:
Rebecca/bob G.(2008 Loos)
"Awesome!"
|
Review by:
Sylvia C.( Hyundai Elantra)
"Very satisfied"
|
Review by:
Bart N.( Chevrolet Silverado 2500HD)
"Always great service"
|
Review by:
Camp C.( Ford Club Wagon)
"One unique quality for Rock Hill Automotive was the number of updates on my last service. It was not necessarily a common repair so it took a few phone calls to get exactly what I wanted. Each call came with an estimate. That’s great customer service!"
|
Review by:
Union L.( Mercedes-Benz Metris)
"Very professional"
|
Review by:
Dan & Marsha K.( GMC Acadia)
"Fast and reasonable prices"
|
|
"Great customer service, very knowledgeable and gets you back on the road as quickly as possible."
|
|
"I would recommend without reservations"
|
Review by:
Autumn G.( Mini Countryman)
"I cannot say enough amazing things about these guys. They worked with my warranty company and did all the work for me. I made the mistake of going to the dealership first and when I came to my senses and made my way to LBR, the found the actual issue with my vehicle and I ended up paying half the price the dealership would have charged me! I will go back to LBR for the rest of my cars life!!!"
|
Review by:
Jerry & Monica Mc L.( Ford F-150)
"job well done thanks jerry"
|
|
"Trust us everything in the service repair industry. We appreciate that we can trust you!"
|
Review by:
Alice B.( Toyota Corolla)
"Very good and fast"
|
Review by:
Bob M.( Ford Stripped Chassis Motorhome)
"Incredible service from the first phone call to the service that was done. No reason to ever consider taking motorhome anywhere else."
|
Review by:
Katherine K.( Honda Pilot)
"Staff pleasant & job done in a timely manner!"
|
Review by:
Charles * * Chargeback On Service S.
"I’ve used Hobson’s for years to service my cars but noticed declining service quality and rising prices since the COVID-19 pandemic. Despite that I decided to take my 2009 Toyota Matrix for an oil change, tire rotation, and AC recharge. I agreed to an AC diagnostic fee of $139.95, with no issues found, and an AC recharge fee of $145.00. Three days later I took the car for a ride to check the AC function. After an hour, the AC started blowing warm air again. On top of that, a hubcap fell off because the person who did the tire rotation did not reinstall them properly. I took the car back to Hobson’s to find out what was wrong since he had just diagnosed the Air Conditioner during my first visit. Mr. Hobson said the AC compressor was faulty and needed replacement. I’m not sure why the diagnostics did not find this issue, but I had him replace it. After the compressor was replaced I left the facility only to find the horn was not working so I immediately returned to Hobson’s to get that fixed. This raised major concerns about workmanship. Finally, a short week later, the vehicle overheated on a dangerously busy bridge due to a failed compressor pulley and broken fan belt. When this happened, I did not have the car towed back to Hobson’s for him to fix it due to a lack of trust and the poor workmanship Mr. Hobson and his staff performed during two prior visits. I decided to take the car to a different mechanic who was highly recommended. This mechanic found the issue with the new compressor was due to two bolts on the compressor head coming loose and wedging into the fan belt pulley causing the pulley to stop turning and belt breakage, which lead to overheating and coil pack damage. This was because Hobson’s replaced my compressor with a cheap Chinese part for which he charged $720.00. Similar compressors are available for under $175.00 on Amazon: AC Compressor Fit for Corolla 2009-2010 1.8L L4, Matrix 2009-2010, Matrix 2012-2012, xD 2008-2014, A/C Air Conditioning Compressors with Clutch Replace for 8831002370, 883"
|
|
"I would recommend your service and let people know that they can trust the work you do."
|
|
"Everyone was professional and kind. I was happy that they were honest about what was going on with my truck. Others may have easily taken advantage, but they only charged me for the diagnosis and let me know I have to take it to the dealer. I am so grateful!"
|
Review by:
Mark D.( Freightliner M2 106)
"Fast, efficient, great service !"
|
Review by:
Joseph H.( Mercedes-Benz SL-Class)
"All did a great job"
|
|
"Honest, reliable, trustworthy and excellent work."
|