If someone asked you about your shop's quality of work and customer service, what would you tell them?
"Personable, friendly and reliable service."
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"Continued excellent service. Appreciate the honesty and expertise of all Protime employees."
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"So far so good! I pass by Hillside everyday. My usual mechanic started to get lazy. Everyone who knows me is aware that Chuck/my 2003 Ford Ranger truck is my baby. So the moment the other mechanic told me that there is going to be a lot of work that is going to be done, it was time for me to find my baby a new doctor for yearly maintenance. Mechanics are in the profession to repair and fix cars right? I've been taking of Chuck for years and even though he's a senior citizen, he's a great truck! He's over 222,000 miles and 13 years old. Old Chuck is still going and he's getting better fairly soon so we can both go up to Mammoth and play throughout all 4 seasons. Dave put him through a good and thorough physical and check up. We put Chuck on a good health plan and he filled out a prescription sheet. Everything I expected was on the medical record and all within my expected budget with labor and tax. My favorite part is that he called and emailed me to notify me of Chuck's status. EMAILED ME!!! Yeah! So, Phase 1 for check up is a Check mark, Phase 2 and 3 to get him new boots (tires) and inhalers for his asthma is coming up next. I can't wait to update everyone on how things go. Ladies, it felt so good to go in, get things taken care of, have my coffee, answer some emails and be assured that both Chuck and I will be taken care of. Stay tuned for the updates. - LelaLilo"
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"The service is wonderful and everyone there makes me feel confident that the repairs I am having done are done right."
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"Good service and communication during a busy time! Only reason we don't have 5 stars is that we had to bring the car back for a second visit. Seems a test drive would have found the annoying sound| thank you for fixing it without additional charge."
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"The charges are always given to me before the work is done and they never surprise me with additional cost at pickup. They are always on schedule with the time frames they quote me."
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"Glad you were able to send Robert to our location to fix our truck. Keep up the great work."
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Review by:
Rachel S.( Jeep Grand Cherokee)
"Excellent! Customer and auto service. Service Advisor Tom was awesome of explaining what needed to be done to my vehicle. I wish I could have given more stars for the fact that I went to school for Automotive Technology so as he was explaining I was very familiar to everything he adviced about my vehicle. GREAT JOB! keep up the good work.."
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"Always very professional and courteous service!"
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"It was wonderful to have my van checked and fixed with no charge as it was a simple problem. The service was great and friendly."
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"Great Service as Always!"
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"Excellent work; when I have a problem with my 98 Chevy s-10 they find it and fix it."
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Review by:
Denton S.( F250 7.3 Platinum 4x4 Super Duty Crew Cab)
"First off...... These guys kick ass!!!! I've been to numerous shops for the last two years and have driven my truck for about 6 total months of the two. They went well above and beyond to resolve the issues I was having. I finally feel confident to drive this beast anywhere. Stephen, Art, Richard and Ken take a great deal of pride in the work they do. The "little touches" they put in my truck really sets it apart. LOVE IT!!!!!!! THANK YOU!!!!!!! Denton"
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"friendly professional prompt service"
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"Great service!"
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Review by:
John J.( Mercedes-Benz S-Class)
"Frank's service is excellent...provided me with all the additional needed future repairs & left to me with decision on when those repairs should be conducted"
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"they do a good job and they are great at finding what was wrong with my car in spite of me"
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"Excellent service, very helpful."
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"The diagnosis and repair is excellent as is the customer care and service. Everyone is made to feel welcome . The prices for the service are great too."
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