If someone asked you about your shop's quality of work and customer service, what would you tell them?
"Respectful, honest , and professional."
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"I would say that the service is excellent. Also that they take the time to explain what is happening to your car. I don't feel as if I am being mislead about the repairs and they have always stood by their work. There are no questions asked if I have to bring the car back for any reason."
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"There's no one else I will let touch my cars , German or American !!!!!"
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"Joan is very happy with your service"
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"Great service as always, thank you for keeping our Honda in top form!"
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"5 Star"
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"these guys are great. always helpful and go the extra mile to make sure things are right and safe. id highly recommend them!"
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"Very fast diagnosis, fast reliable repair."
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"As always quick and professional. Melissa is an office ninja."
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"Excellent"
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"Everything was done in a timely matter, only thing had to wait on parts."
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"I took my 2008 Ram pickup in for a water pump replacement on a diesel engine. This was my first visit so I really did not know what to expect. But I am happy to report it was extremely satisfying. They made sure I knew what they were doing and at what cost impact it would have. When I went to pick the truck up, they had it ready and washed! I was pleasantly surprised. Thank you Harry."
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"Very happy with the service to my 2013 Ford Explorer. The staffing dealt with were very professional. Loved the family feel at the establishment."
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"5 stars for outstanding service and professionalism! My 14 year old SUV was in rough shape and needed a long list of repairs! When I spoke with the owner, Mike Kacal, I mentioned that my work schedule was keeping me from dropping off the vehicle. That turned out not to be a problem because Mike actually sent his employees to my office to pick it up from me! Amazing service!! In fact it couldn't have been better because it gave the actual mechanic who worked on my vehicle an opportunity to drive it and figure out what the problem areas were. As if that wasn't already great service, when the repairs were completed, they drove it back to me! OUTSTANDING! If you need some work done on your car, I highly recommend KACAL's! Talk to Mike or Charles or Matt! They'll set it right!"
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"Absolutely !"
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"Probably 10/10, but I don't have much experience with car repair. Y'all seemed perfect to me."
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Review by:
Nancy O.( Buick LaCrosse)
"I have been bringing my cars to Preferred Auto for years because of so many of my female friends said they could trust Mark to take care of them. I feel so confident and trust them completely! Mark, Thank you so much!!"
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"Excellent service every time."
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"Staff is so friendly service was quick and so painless."
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"well run business and very accomodating"
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"A+"
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"Outstanding in every respect."
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"Exceptional customer service! They are very friendly and keep the communication lines open. When I arrived at 7:15am to drop off my car and leave the keys in the drop box, they did not hesitate to open the door and help me even though they are not open until 8am. I was very shocked to see this type of customer service still exists."
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Review by:
Jean S.( Mercury Grand Marquis)
"The service was very good. The quote was exactly on point and the work was done in a timely manner."
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Review by:
Eric M.( TANDEM AXLE/MONTANA 5TH WHEEL/TRAILER)
"Good people to work with , friendly and know what they are doing"
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Review by:
Geneene T.( Toyota Corolla)
"The mechanics at John's Automotive are pleasant, thorough and Honest!"
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"5 star quality work. I bring my cars to Kevin & Gary all the time. They treat me like family. I can trust them. I usually book my appointments with Kevin and I have complete faith in what he tells me. He has proven himself to be honest. Gary is usually working in his office but he almost always comes out for conversation if he has time. Ian is one of the mechanics and the other mechanic is very talented. I have only met him twice but I have seen his work. Bottom Line, I trust this shop and everyone working there. Try them, you will get quality service and treatment. Mike"
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Review by:
Katheryn G.( Mercedes-Benz SLK)
"Already told friends that this was a great place to go to."
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"Excellent care of the vehicle as well as the owner."
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"The entire staff is very competent and professional....you can tell they sincerely care about their customers."
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"best local shop for car work."
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"Quality workmanship, friendly faces and fair prices."
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"Wonderful"
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"Extremely knowledgeable and easy to understand all aspects of excellent service. Computer pictures of problems very helpful. Repairs done on time with very reasonable prices. We will not be returning to the dealership for maintenance or repairs. Thank you Preferred Auto Center."
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"I tell anyone who asks for a recommendation on where to take their car that Babcock is the ONLY place I take my cars. I tell them that they do quick excellent service at a fair price and treat their customers like they are family!"
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