If someone asked you about your shop's quality of work and customer service, what would you tell them?
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"I trust Auburn Foreign and Domestic completely! We have been bringing our vehicles their for over 20 years. They are an incredible, trustworthy shop!"
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"Excellent"
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Review by:
Nicholas D W.( FORD FUSION)
"Outstanding and affordable. Professional and good to explain what's wrong and what can be done to fix it."
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"I have been taking my cars there since 2001 and feel like I can absolutely trust them for quality service. I love John and all the folks that work so hard to help me have a reliable vehicle. It's like taking my car to a family members' shop."
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"Would not go anywhere else"
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"Your prices are about the same as the dealers, but you always know when the job is done it is done. A big plus is you always back up your warranty. Thanks for the great job."
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"Always a happy customer."
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"If you own a BMW, this is the only place to take it for maintenance and repair on the eastside. They do high-quality work (never had a mis-diagnosis or a do-over), tell you what's needed versus what's suggested (they never tell you that you need work doing that isn't essential), and they are such good people (as if top-quality service wasn't enough) that I actually enjoy my yearly services."
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"definitely know what they are doing and its a smallish personable shop"
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"very courteous and professional"
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"All that needed to be done was and done well, very happy with results."
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"First lets start out by saying AWESOME!! The last thing in my life that I need is mechanical problems with my car. In fact just lately I was thinking of buying something other than a Acura or Honda. After this last service on my 2007 Accird Coupe. I just can't ever conceive of buying anything else, why? Because of Westlake Independant Honda Acura. They are the best period. They know theses cars inside and out and none better."
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"Wonderful service!! Very helpful and courteous. Service was done quickly and at a good price."
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"I went online and requested an appointment time through the website. I was contacted the same day i put in the request. They picked up my vehicle and did drop off as well. I was contacted about additional services that could be provided and was given a rough estimate on what they would cost. They were able to process the payment and do everything without me having to get up from my desk at work! I would highly recommend this service to others. They were very professional and i'll be going back to them."
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"TSR has always been upfront and honest with their estimates and assessment of my vehicle. I appreciate that I can trust them, that I'm given information about my car that I can research on my own, and make the final decisions. I also appreciate their speed and professionalism."
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"Your service is awesome!"
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"Good to work with and competant"
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"Brad, wanted you to know my Gdaughters and i cheered last nite when my bk doors opened..lol and i was pretty happy when they worked this morning...it is quite unnerving dealing w/car issues and u made it less stressful.... thank you Brad and Darren for First Rate Service...would recommend highly..."
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"It's never dawned on me previously to write a review, until today when when of my work colleagues was bragging about the shop where he takes his car. So perhaps today I am in a competitive mood and have the need to express appreciation for my team! Los Gatos Auto Service has been nothing short of excellent with every vehicle need I have had over the last several years. We've received service well-beyond what the dealership (BMW) would provide, at well under the price the dealership would have charged. Along with such excellent service and attention to detail, the LGAS team has demonstrated incredible honesty and ethics in an industry where it is sorely lacking. For that, they deserve 6 stars!"
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"I love these guys. everything up front and on the level, no B.S. had my car done that day, quick and painless. thanks again guys for the great service."
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"As usual , professional and timely."
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"Always polite and helpful. Came in under the price they quoted as well."
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"Excellent service,friendly staff"
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"Always do their best to work you in if you don't have an appointment."
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"They are very professional and knowledgeable. The mechanics are the best."
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Review by:
Ann D.( Buick Park Avenue)
"Excellent service! Excellent work in a timely manner."
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Review by:
Joanne B.( Ford F-350 SD)
"Love the wonderful customer service. Communication is great, Byran and Lenny are ALWAYS freindly.
Prices are fair. Great work."
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"Best service I know of in the Bay Area"
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"Very detailed and friendly service"
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"If I didn't trust them I would not keep going back."
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"I appreciate Matt taking the time to listen to my concerns address what my options are and do the best and economical way first in hopes to clear up the matter. Thank you for doing a great job."
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"I would definitely recommend them. The contact I had with Mark, Anthony and Chelsea couldn't have been better. I appreciate how they explain the issues with the car and what needs to be done. They take the time to help you understand what needs to be done and why."
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"As always the team was looking to keep my vehicle in its best shape and took the steps to do so in a timely fashion. Good bunch!"
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"They do a great job."
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Review by:
Bill F.( Nissan Pathfinder)
"Amazing, staff is friendly. They explain everything to you and show you what needs to be fixed and why instead of saying you should just fix it."
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Review by:
Christina A.( Chevrolet Suburban)
"Excellent service, great work, friendly staff and comfortable waiting room - even smelled nice!"
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"Larry's great, he tells you what needs to be done right now and what can wait"
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"They are approachable and less expensive than the dealer. However the difference between Reflex and dealer has gotten smaller. Loaners are available which is a big plus."
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"I would recommend that they have their car serviced at Greg's."
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"Great friendly service . He fix problem and go beyond what's wrong to help . He knows what he is doing . Very assuring \n"
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"Would Highly reccommed to all family and associates"
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"I was very impressed by the personal attention I received and thorough explanation."
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"Great customer service!"
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Review by:
Lisa O.( Subaru Forester)
"I tell them "my next car has to be a Subaru, so I don't have to leave Joe's place"."
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Review by:
Don W.( Mercedes-Benz C-Class)
"JUST GO THERE!"
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"They got me in the same day and I drove my car home that night. The repairs were done efficiently and the service was exceptional."
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