If someone asked you about your shop's quality of work and customer service, what would you tell them?
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"Thanks as always Mark and John, Hope my 2015 discount comes through :) Merry Christmas, Bob Henstridge"
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"Happy Holidays to All...."
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"I showed up at Wayne's shop at around 1:00 pm on the day before Thankgiving with an electrical issue that arose during our drive from Boston to Westerly. The staff took great care of me and my family (including our dog) and spent a couple of hours with the car. Nice, honest people. Wish they were closer to Boston."
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"thank you"
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"Trish and Michelle, Thanks so much...car is running great and no more rattle. Just got back from a 12+ hour road trip...cruising 80 on the highway no problem. Not bad for a 2003 Subaru Impreza. Take care, J.D."
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"I am so impressed by the excellent service that I have received- and bonus, the car actually runs great and my bank account is not EMPTY! Only one problem....I did leave my laundry in the back seat, and when I picked up the car I saw that the laundry was not done....I thought this was Waynes' Service PLUS! All joking aside, thank you for the excellent service, for making me feel confident that my (older) car is safe to drive and for doing it at a gret price."
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"Excellent service. The best shop experience ever."
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"Trust Wayne's World with several hondas over decades. Never been disappointed. Never a question on where to take my hondas."
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"Staff are Very Professional.... Thanks....I will be back for an oil change...Have a great day!"
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"Always great work and so courteous. Thank you!"
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"Excellent prompt service with friendly staff that fully explain what service is needed."
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"We love waynes!"
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"My car was O.O.C. for a year and a half. I took it to Wayne's Service Plus and they got it running in an hour!!! They also gave me a comprehensive service estimate for future repairs!"
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"I will never take my car to anyone else! I think Wayne invented service excellence. The inspection is thorough, the estimate is honest, the price is right, and the repair work is top notch. Front desk staff are knowledgeable, friendly, and go the extra mile to make sure customer needs are met. They always provide you with coffee when you have to wait and last time I was in Michelle even shared her bagel. :)"
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"I feel like I was dealt with honestly, the service was fast, and the car is driving noticeably better. I think I've found a new mechanic."
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"Thank you for saving me the over $1000 in needless repairs that Silko Honda had suggested!! I am recommending all of my friends visit you for car repairs/oil changes!"
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"The service at Wayne's Service Plus was excellent. They were fair, fast, and reasonably priced. I will definitely be back."
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"Service with the customer in mind … first and foremost! And friendly, too!"
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"As always, excellent service and timely recommendations. Thank you!"
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"My Honda CRV passed MA state inspection this morning."
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"Everything was fantastic. We will be back."
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"Wayne's is the best place for quality work at a fair price and honest diagnosis of any problem. You'll be hard pressed to find a better mechanic in Rhode Island."
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"Always there for me to ensure my safety on then road! Thank You"
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"Great service will keep me coming back!"
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"Prompt attention , repairs and price explained understandably, pleasant atmosphere. Vehicles repaired on time, recommend Wayne's Service Plus, thank you."
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"Consistently satisfied with the service, charges and helpfulness and cheerfulness of the staff. I would not go anywhere else"
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"Couldn't be more helpful, professional, and just awesome in general. Michelle and the crew were great!!! Highly recommend!"
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"You continue to be the best.We have appreciated you since you first opened up.Neil had been trying to find someone to diagnose a problem with his Alpha Romeo without success until he met you.He didn't trust anyone else since!"
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"Your immediate and professional attention to our emergency car situation gave us a peace of mind we would not have otherwise had. Your assessment of other problems in our car was also invaluable and had us take the mattesr up with our car repair shop when we got back home. Helping us get a rental for the two days the car was laid up was also great especially given that we did not know the Providence area at all. And they were also very helpful. Thank you, thank you, thank you. Aura"
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"Love you guys!"
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"I would most certainly recommend Wayne's Service Plus and already have done so."
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"excellent service honest and reliable"
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"Always great service."
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"I love having my car serviced by people I know and trust- I especially appreciated the cleaning - one of my least favorite chores!"
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"Excellent customer service, excellent mechanics. Wouldn't take my car anywhere else for service!"
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"We've been very happy with your professionalism and quality, you'd get 5 stars if you had some hours outside of the M-F 9-5 windows for us working folk. Thanks again"
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"This was my first visit to Wayne's Service- but it won't be my last! Excellent job- my car is now running great and my pocketbook is happy too!"
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"As always, great quality work and customer service!"
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"I took my car to Wayne's Service Plus to have it looked at before a potential long drive across the country, since it was quite old and was questionable in reliability. They confirmed some issues I suspected, put them in order of safety concern, and discussed the price and options with me. When the cost of repairs were more than I wanted to proceed with, Trish immediately provided me with contacts at a rental car location nearby and a junk yard if I decided to go that route. Thanks so much for being helpful even when I opted out of repairs!"
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"Thanks for fixing the front brakes on 11/14/13 & they're fully performing to expectation!"
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"I really like this place!! Great service all the way around!!!!"
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"I been very satisfied with my overall experience with wayne and his entire staff for many years. I have and will continue to recommend him to my friends."
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"You guys ROCK!!!! Thanks and Happy New Year!!!"
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"They mini detailed my car after my first service. And for the first service, they ran a free diagnostic and gave me an estimate of the costs. A courtesy ride was offered while my car was being worked on. They were very friendly and timely and explained the reasons for suggested work. Definitely the best customer service I've had from a mechanic before."
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"You guys are the best."
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"You guys are always great: friendly and accommodating, clear in explaining what's what, and honest."
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"Thank you for all you did for us. all of you were very professional and stood by your word that your work was warrenteed. I appreciate your cleaning the car as well. I would definitely recommend you to a friend."
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"I recommend you guys to my friends on a regular basis."
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"Exceptional, consistent, professional, friendly service (as always)."
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"Amazed at the friendly atmosphere at Wayne's Service, whenever I visit there for an oil change or repair work on my car. They go out of their way to welcome you and make sure you are comfortable."
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"excellent service, friendly atmosphere. seek ways to properly identify car needs and explain those needs"
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"Car hasn't run this good in a while. Hope you all had good holidays."
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"Another great job!"
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"Thanks for accommodating my schedule!"
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"Excellent work, very knowledgeable mechanics there. My only complaint was that the woman who took my payment behind counter over charged me $10 on my bill for no apparent reason or explanation. Always keep an eye on the final amount on bill to make sure they don't sneak in extra bogus fees for no reason. Other than that you can't beat the quality repair service on Honda's especially. Pricey, but great work."
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"The staff at Wayne's Service Plus provided exceptional service at an excellent price. Thank you!!!"
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"*****Exceptional Service & Staff*****"
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"Wayne and his crew provide excellent service, along with courtesy and understanding. I would recommend them to anyone looking for a trustworthy and reliable automobile mechanic."
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"Very happy with the service."
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"Always do a great and thorough job !"
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"Very fast and friendly -- as always!"
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"No Comments.... great service !"
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"as always, correct diagnosis followed by expert repair. you have my trust and future service. thanks to all."
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"After two excellent experiences with Wayne's, I will never go anywhere else. They are thorough, accommodating, and honest. They give you the true scoop about what "could" be done and what "has to" be done and the true cost for each, allowing you to make the decision. Staff is courteous and responsive."
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"Wayne's is always so good to us - great service. We leave confident every time."
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"I am grateful to be a customer at Wayne's."
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"Even though I did not want to spend that much on the vehicle I feel it was worth it due to my son is using it while away at Providence College. He has informed me since you repaired all the issues it runs great..."
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"Excellent staff! It is nice to know what needs to be done or should be done when you bring your car in. Also, to have the free check of your car is great as you know what expense will be coming up in the near future. Best of all, the inside of your car is cleaned when it is returned to you! I have been a customer of Wayne's Service Plus since inception of the business and will not go anywhere else."
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"Best auto repair experience I've ever had."
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"Could not be happier with the Service. I wish I went there first!"
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"They ALWAYS do a great job!!!"
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"Hi There - Since having brakes installed Dec 2012, there's an odd noise coming from the left front end. Doesn't make noise in wet weather; but on dry days it's pretty loud from inside the vehicle. Doesn't seem to affect performance as it's still going 8 mos later. Been too busy to bring it by. But perhaps you could take a look/test it sometime? Thanks, Alicia Condon."
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"just an oil change this time but as always efficient, polite and reasonable. see you in month and thanks for taking care of my tire too"
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"Great service and professional, friendly staff. Only reason I haven't scheduled recommended service sooner is my own crazy schedule!"
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"Very satisfied all around !"
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"Great staff. Explains work needed in detail. Quality work at a reasonable price."
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"Very attentive and meet promises"
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"I love the fact that after my car was serviced it was vacuumed and the leather interior was cleaned!"
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"German Motors has serviced my 2002 E430 and now my 2010 E350 and they have done an outstanding job in servicing my vehicles and advising what needs changing or their recommendations on what needs addressing. Took my 2010 in for a full service and they had my car done in few hours. Based on their performance, I also bring in my 2009 Honda Accord and 1999 Toyota Solara for servicing. Outstanding to Ramon and Bobby."
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Review by:
Texas Iaq Specialist Texas Iaq S.
"Miguel and y'alls entire crew were receptive, accurate, fast and honest. Couldn't have been a better experience. Thanks!"
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"Your service is excellent and have always pleased me."
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"This is the only place I take my car to get my oil changes!They are affordable, nice, fast, and all around great!"
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"You can trust the quality work EPA will do for your vehicle. They are honest and have good business ethics. You can trust your vehicle with EPS Auto. They will do what's best interest for the customers."
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Review by:
Patti L.( Toyota Corolla)
"I would tell anyone who asked about Virginia Auto that the customer service is exceptional and the work is completed on time and on budget."
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Review by:
Joe C.( Suzuki Grand Vitara)
"Great Shop Use Them !"
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"Friendly. Efficient. Clean. AAA discount. Great location. Competent. It is worth checking this place out."
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"Friendly, respectful, knowledgeable, helpful."
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Review by:
Claudia R.( Jeep Liberty)
"I would definetly recommend ATG. Service is always great and I trust their service."
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Review by:
Barbara R.( Hyundai Santa Fe)
"I highly recommend Roger's. No complaints about the work. They have fixed my car on short notice. Great Customer service."
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"Another great experience looking into what I asked. Also for seeing somthing else and calling to inform me. Thanks."
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"They are the best and I trust them implicitly. No one else touches my vehicle. I only trust Jeff and Judy to fix my car..find the best way to do it and do it fairly financially."
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