Auto Repair Shop Reviews from 12/15/2014

"Wonderful customer service and attention to detail."

"The owner of this business Jason Rousseau understands customer service satisfaction and with an emergency in my vehicle once stopping over came out and stopped what he was doing to make sure my car was ok to drive and then with a second emergency made sure I was seen within two hours of my phone call."

"Willing to work with me on my limited budget to get my truck thru emissions."

"Protime is convenient, honest and reliable. What more can you say about your auto repair shop. We have used Protime as often as we have had a need, and they have come through for us with no surprises and return of our car at the time promised. The write-up process is courteous as well. We will continue to use Protime which was once a good secret, but judging from its popularity just last Saturday, the secret is out."

"Consistent reliability, can't rate these folks any higher. My daughter swerved onto the curb to avoid a cat. Their tow was there minutes after being dispatched after 9PM, I had a quote in the morning, and when it came to tires, they benchmarked against Costco for me. Father and daughter know customer service!"

"Friendly, Courteous& Professional"

"Fast quality work!"

"Work provided as quoted, loaner scheduled foe use during repairs."

"Very knowledgeable employees. Courteous and friendly. Recommends them to all my friends."

"Great service, they saw me on short noticed and had repairs done on the same day. Would definitely recommend!"

"Super nice, super efficient. Give it to you straight but help it go down easy! First time repairs on a foreign car so nice to have someone I can always trust. 5 stars :O)"

"Very Satisfied with my service experience. I made an appt. for service, my car was brought in on time which is rare on a Saturday morning. The waiting room is spotless and comfortable, the service dept. is just as clean. The maint. on my car was explained thoroughly and concerns for the future we're not only explained, I was allowed into the service bay and was shown exactly what the concerns we're. The biggest surprise was the car being washed also!!"

"very good"

"I had my vehicle towed to your establishment because it broke down and it needed repair. Prior to towing, I spoke with a representative of your company and was told that repair should cost no more than $500 + towing, though exact cost could not be confirmed until the vehicle was at your shop. That sounded like an acceptable answer so I let you arrange towing of my vehicle. The next day I received a quotation from your company in the amount of $966 - more than $400 what it was estimated at prior to towing over over the phone. I was also told that the $966 was just to get the vehicle running and there was an underlying problem as it was noticed that oil was in the cooling system and that could cost upwards of another $1000 to fix. I called around for quotations from local repair shops and was given a quotes of $480 and $500 for the repair of the serpentine belt and tensioner arm, plus system flush that your company quoted me $966 (minus the $69 tow charge). I called your service rep back and asked why such a price disparity with the other local shops - he could not answer and his only solution to try to get your price quotation closer was to remove some of the services in the original quote. Why would I want to pay more for less? I had my vehicle "re-towed" to Beyer Automotive on Factory Rd. Beyer diagnosed the oil in the coolant system and gave me a quote for the total fix - which so happened to be all of the services included in your original quotation PLUS installation of a new water pump for THREE HUNDRED DOLLARS LESS than what I was quoted by your company for just the serpentine belt and tentioner. I am out the additional $69 for the tow, but the savings received from a reputable repair shop to "fix" my vehicle is well worth it. Your employees are friendly and gave good customer service - by arranging the tow to your shop and sending me quotations which I am grateful for, but you are SO over priced that there is absolutely no way I will ever recommend your company to anyone I know."

"If you want to be treated like family, Roger's is the place to go. The facility is clean, they do great work, they have great customer service and reasonable prices. Highly recommended."

"They are a great place to have work on your car done."

"Many thanks to Kris and everyone at Eric Krebs for pulling me and my car through a rough patch. Kris is an excellent and determined problem solver."

"Great service, confident in their ability to identify the problem and provide an accurate and fairly priced solution."

"Great service as always. I especially enjoy the wifi and coffee."

"Everyone is very friendly and I have been very pleased with the service. I never have to wait long for my vehicle to be ready."

"Olsons Automotive is a very professional run business and performs their repairs at an outstanding level."

"Top notch and excellent value."