If someone asked you about your shop's quality of work and customer service, what would you tell them?
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"Courteous, timely, quality service"
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"When my car failed its emissions test, Eastside Bavarian was able to get me in right away. The work was completed in half a day, and they were even open a bit early that morning for drop off. The price was lower than the dealership by $300 for the same work as well. I will definitely be coming back."
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"I love this place. They take great care of my car. The team is professional, courteous and trustworthy. The level of customer service is over the top."
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"My most recent service (oil change, brake changes) was done promptly and on time. It was easy to get an appointment and the costs were better than what you would get at a BMW dealership."
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"Mark provided excellent service on my vehicle recently. He went above and beyond my expectations in facilitating the service. My car is driving perfectly, Thank you!!!"
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"The team a AWS is the greatest. Whether for a scheduled visit or in an emergency (such as I had when my AC went out) they are always there to help with customer service that is superior and a crew that gets the job done. They were also $200.00 less money than another quote I had for the same proceedure!!!!!!"
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"I was looked after by Stuart who was very helpful and explained everything that would be done in great detail. The work I had done was accomplished on time and without any problems. I would have no problem returning to Downtown Automotive for additional work in the future."
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"Very friendly service"
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"always nice to know what needs to be done will be done right"
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"Always friendly, competent, and efficient. Thanks!"
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"Ethical. Responsive. Skilled."
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"I had a unscheduled (drop in) repair. They were quick to determine the problem, let me know what the estimate was, and give me an explination. They also identified another issue, that was pretty significant. I was expecting to be out my vehicle for a week, but they had it done in two days. They are cheaper than the dealer, and I believe every bit as good. I wish they were even more cheaper (but let's be honest, they are not running a charity, they are running a business, and they need to make some money......) I'm a repeat customer, and plan to remain so."
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"Nicest, experienced people you could ever trust your vehicle with. They care; and they care not just here and there, now and then; but each and every time they serve you."
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"They said it would be about two hours for a tire alignment and oil change and air filter replacement, so I came with a book. But I was out of there in an hour and 20 minutes. Everyone was super friendly and helped me a lot with questions. Def found our spot to go to for the next few years."
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"Thank you!"
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"Excellent Service and great care for my car. Every time I bring my car in for a service or repair the team is always ready to help and the pricing is always reasonable. Definitely recommend!"
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"Excellent customer service from Judy. Super fast repair time and excellent results. Just like my dad who is also a customer, I would definitely recommend you in the future."
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"Excellent service. Service advisor Lisa is the greatest."
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Review by:
Terry L. N.( Honda Civic)
"I am satisfied; that is why I keep going back."
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"I think I'll be using them for my future car-care needs. Very helpful and efficient. I'd recommend you give them a try!"
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"We have them repair and manage our company fleet. They keep great records of all service history and help with advice on vehicle purchases. The staff is friendly, competent, and organized. The shop is clean. The waiting room is comfortable."
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"Very friendly and great service"
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"I really appreciate their service"
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Review by:
Rosalie S.( Subaru Outback)
"They are the BEST"
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"Best in the business. Go here not the dealer if you want your vehicle maintained in top conditions"
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"My first time here and the customer service was good. A breakdown of what was wrong with the car was great information obtained."
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"Great service. Got me in and they were already slammed. Very professional and nice people. Needed an alignment but found out I had a broken wheel barring and fixed it as well even knowing they were squeezing me in to the end of the day. I will go back even though they are way out of the way for me. They will be my new shop for service for my truck."
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"Great customer service, reasonable price."
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