If someone asked you about your shop's quality of work and customer service, what would you tell them?
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"great work as always"
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"service was great"
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"I have been going to them for over 12 years and the work is good."
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"I like taking my car there because they are nice and do the work quickly, and I have never had any problems with their work."
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"They did quality service without doing any extra work we didn't want done."
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"The only thing that would have made it better is a reserved appointment after the part arrived."
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"This is an honest place to do business with and we are happy to bring all of our vehicles here now for maintenance and repairs."
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"Thank you for your rapid service in such short notices."
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"Customer service and work top notch as usual. That is what brings me back."
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"Great service and turn time. They did a full evaluation and could have done double the work for double the fee, but the evaluation showed I didn't need all of the scheduled maintenance items. I appreciate the integrity and honesty of doing the work that needed to be done, but not padding the bill."
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"Service was fast and efficient....They didn't try to sell me anything extra....I appreciated that very much....Thanks"
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"Always great service."
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"I purchased trailer tires at a place that wouldn't mount them for me, so I called T&C and spoke with Mike. He was happy to help, even though it was an odd request. I parked my camper on the lot the next morning and by early afternoon had a call from Mike saying everything was done. The price was right and the work was done right. I'll be bringing my car in next week for some engine work and new tires!"
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"Friendly staff, fair price, car seems much better. Thank you!"
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"No suggestions"
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"I recently brought in a BMW that had a few problem that the past owner and their "mechanic" let develop over time. Adam and the crew at Frank's took the time to diagnose and test the problems until they had resolved all of the issues. They could have easily just done repairs by what the computer was telling them, but they added experience and customer service to the equation which few mechanics are willing to do now. Having a shop like Frank's in town takes the concern out of owning European cars."
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"Work was completed in timely fashion after I went to Auto zone to pick up my own oil filter as you didn't have it in stock. Shawn completed oil change after filter was purchased and brought back to shop. Issues: oil on my steering wheel and oil all over fender well - oil must have overflowed upon filling."
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Review by:
Ellen S.( Volkswagen New Beetle)
"Star Auto is more than a auto repair shop. I had left my cell phone at location where a meeting was about to take place. I was not part of that meeting. I was driving close to Star and thought my auto needs an oil change and pulled in. (Normally I call ahead for an appointment.) I asked Dave if he would call my number and asked a co-worker to put my cell in the mailbox. Dave made that call, my auto's oil and brake light were fixed. This is what I call going the extra mile even if one does not leave their desk."
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"Always courteous & professional."
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"Good job . Mechanic worked overtime to get work done ahead of schedule. Very pleased w/ customer service and mechanical staff. Five star service"
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"service and quality always excellent"
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"AS usual, the Boyd team did good work. The cost estimate was accurate and they were done 1/2 hour earlier than the time they estimated. I appreciate their care for my car."
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"Definitely PV garage is the place to go!"
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"These guys service exactly what is needed. They provide a range of options and advise the solution that would best suit the issue. I had squishy breaks, and was offered a simple fluid flush, but they had already performed a test on the master cylinder to know that it would be best to replace that along with rear break pads/roters as those were wearing too thin. They also found a coolant leak that I already knew about, and offered to fix that too. They're fair, and VERY HONEST. Chris is the best."
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"As always excellent customer service and thanks for servicing my vehicle and putting my trust in your knowledge and expertise. Way to go Adam/Nick and the rest of your team!"
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"Very nice people, great personal service and quality work."
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"I'd be happy to tell anyone (and did just that after my visit recently) that I have always been pleased with the professionalism, promptness and knowledge AFC provides me. It's good to trust everyone at the shop and I'm grateful I can do that here."
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