If someone asked you about your shop's quality of work and customer service, what would you tell them?
"Dependable and through"
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"Mike and his team are first rate- they have always been trustworthy and generous with their time to help explain repairs. I also call John for references for anything I may need like service on my Lexus, car detailing, car audio, window tinting...ext."
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"Always helpful and do Great work. Never had any issues or complaints with their service. Have been using them for years and will continue."
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"Was extremely satisfied."
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"The work was excellent , I was very satifyed.."
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"Was able to get my Subaru into their shop on short notice, but they were right on it and had it repaired in less than 2 days. All was done according to what I was told and it runs as smooth as a top. Thanks."
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"Having service done while I wait is important to me. I appreciate the effort in doing so and the trust that I have knowing the work is done properly."
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"Honest. Professional. Clean shop. Nice to do business with. Not inexpensive but better than the BMW dealer."
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"I'm a young guy, or at least I was when I started bringing my car problems to Eastside Bavarian, so I was very appreciative of the respect I was treated with at every visit. I would generally just go to buy parts from these guys, and they're always so helpful, making sure that I get the right parts and that I'm getting everything I need to successfully complete a project. I recall at one point I took my car in to them for a transmission issue, they took it in and did a good ol' mechanics diagnosis. They took the car out for a drive, plugged it in to their computer, checked voltages and a plethora of other examinations. I was very happy that they did an extensive diagnosis coming back to me with a detailed "this is what we found, this is what we would do" as opposed to the typical, "you need a new transmission" (which is what everyone else had told me). It's hard to come by true mechanics now a days; you can find them at Eastside Bavarian. As much as I felt good about that, another time I decided it was time to replace my valve cover gasket. I stopped in to Eastside to pick up the gasket. So now I'm home with the car taken apart and come to realize that this was not the correct gasket, I double and triple checked to make sure before I called... I called, Ken picked up and indeed, by part # we deduced that this was the wrong part. Ken took the correct gasket and drove it down to New Castle for me to my house. As long as I will own a BMW or a Mini, I will continue taking my cars in to Eastside Bavarian for any service and buying any parts that I need, from them. They didn't have to do what they did in the way that they did it, but they did, and that matters to me.
Thank you, Igor"
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"Grace, Terry, Glenn and the mechanics crew are FABULOUS! They REALLY seem to care about the customer and take care of both vehicle and person in a good way! Terry's makes it easy to hang out and wait for any work to be done, as their waiting area is clean, comfortable, and stocked with great coffees and treats! THANK YOU!"
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"Viking is the best. Great Service. I called with a free morning to see if they could take my car for an oil change. I live in MD but work in VA. I happened to be going to VA that morning and they got me in and out in a short time with no notice. This is why I keep coming back."
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"I would tell them I received prompt service and attention from the owner to the staff at the front desk. Job well done and in a timely fashion. I have a son with a Mercedes and I will tell him it's no longer necessary to take his car to Seattle for repairs and maintenance."
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"You always do very good work and quickly."
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"always fast friendly service!!!"
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Review by:
David M.( Chevrolet Corvette)
"Great service; I came to Bradham because of John Martini's arrival, and have found everyone to be professional and technically superior. I'll be back!"
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"I went on an unexpected rough road trip during vacation and was very worried that my car had serious damage on tires and undercarriage after I returned. I went to Eric Krebs for checking my cars because I know they will NOT fool me to charge extra money on my cars for unnecessary service. Chris helped me check my car and let me know that everything looks fine with my car and my tires are about the time to change probable in a year, which is pretty reasonable because I had them since 2009. This is definitely my go to place for my car repair because I trust them."
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"I would tell them that Bradham is simply the best."
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"My requested service was accomplished in an efficient and timely manner. I plan on coming to you for all of my vehicles needs as I have done for the last several years"
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"Was given a honest estimate, work done on time...They even picked me up from work...awesome !!"
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Review by:
Scott R.( Ford Five Hundred)
"I would tell them that the quality of work is very good, and that the employees are honest. I get a fair assessment of what has to be done, the work gets done, and the quality of work is good."
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"excellent as always"
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"Honest, courteous, knowledgeable and willingness to be a quality organization."
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Review by:
Beverly K.( Mercedes-Benz C-Class)
"Honest, efficient, timely. Good Shop!"
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