Ramiro's Review
Craig's Car Care, Allen TX, 75002, Automotive repair, Truck Repair, Brake Repair, Maintenance & Electrical Diagnostic, Engine Repair, Tires, Transmission Repair and Repair
1 Star Review

Summary: I paid to get my car repaired

Review: I paid to get my car repaired.  They charged me well for the repair, however, the car was not fixed.  Now they claim that it is broken "for a different reason", even though all the symptoms and the codes are the same.  Now that they took my money, they asked me to take my car to the dealer since they don't have the tools to fix it.  And to top it all off, I was heavily disrespected by the shop manager in front of their staff.  Hard to believe, but true.   Bill, the shop manner, EXTENDED HIS ARM POINTING THE PALM OF HIS HAND TOWARDS MY FACE AND WALKED AWAY.  This kind of insulting and arrogant behavior is not even acceptable for Middle School teenage girls, much less for a grown man, much less for someone in a managerial position, much less for someone talking to their customer.  He disrespected me in front of 4 other people. Unless you're into paying to receive insults and disrespect instead of getting the car fixed, this not the shop for you. Yes, my car is still broken the same exact way.

Reply: Hi Ramiro, I am sorry to here you are upset from your recent visit, The 3 coils and 3 plugs that had failed were replaced because they had failed testing. I believe you had two others done in the past at another shop for similar problems. But these had not been done and were also no longer working. The testing after the repairs showed no more misfires in the engine. We also did advise you that these engines did have a common issue with carbon building up in the heads and it may need to be cleaned. Since this service requires the removal of the intake manifold and can cost over $500.00 to perform we did not want to perform a service that you did not need. We would be happy to perform this service if you like, even though the problem is very similar it is still from a different cause. Also there is still one more coil and plug that will need to be replaced at some point. This was one of the other items we recommend but were asked not to do. I will call you to discuss this personally. Thank you for sharing this with me. We want to not spend more money than needed and doing things like maintenance items and parts that are no working is the place to start before spending money that is not necessary to spend. I have added the notes from your invoice speaking about it may need more work. **************************** ACTIVE CODES ARE : 2DC3 MONITOR TERMINAL 15 2E8D INTELEGENT BATTERY SENSOR 29CE COMBUSTION MIS-FIRE CYLINDER 1 29CE COMBUSTION MIS-FIRE CYLINDER 2 29CC COMBUSTION MIS-FIRE SEVERAL CYLINDERS 29D1 COMBUSTION MIS-FIRE CYLINDER 5 2C77 O2 SENSOR AFTER CAT ******************************* Technician notes: Spark plugs are worn. Recommend replacing spark plugs. Recommend replacing 1,2, and 5 ignition coils. ( would recommend all for replacement) Reset fuel adaptives. Retest. This is a direct injected engine and turbocharged. The direct injected engines have a common problem of carbon deposits on the intake valves, unfortunately you must remove the intake to clean. Tune-up items must be taken care of first. ************************************************************* Craig

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Review Date:
Reviewer Location: Allen
Shop Information

Craig's Car Care in Allen

Craig's Car Care, Allen TX, 75002, Automotive repair, Truck Repair, Brake Repair, Maintenance & Electrical Diagnostic, Engine Repair, Tires, Transmission Repair and Repair
1005 W Lucas Rd
Allen, TX 75002
972-941-6700
  • Automotive repair
  • Truck Repair
  • Brake Repair
  • Maintenance & Electrical Diagnostic
  • Engine Repair
  • Tires
  • Transmission Repair
  • Repair

Hi, my name is Craig Zale. I would like to introduce you to Craig's Car Care. As your premier auto repair shop in Allen, our goal is to meet your Automotive repair needs with efficiency. We have been providing exceptional service to the Allen and Lucas area since 1996 and provide top-of-the-line Truck Repair. Also, our highly trained automotive technicians take pride in all of their Maintenance & Electrical Diagnostic efforts.

Here at Craig's Car Care, we know how important your car is to you. This is why we provide the highest standard of Automotive repair to get you back on the road in no time. We have built our reputation for quality service by consistently providing superior Brake Repair. We also take pride in our trustworthy, fast, and reliable Engine Repair for the Allen area. Come see us at Craig's Car Care for any of your auto repair needs.

Category: Auto Repair & Service

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