Chris' Review
Craig's Car Care, Allen TX, 75002, Automotive repair, Truck Repair, Brake Repair, Maintenance & Electrical Diagnostic, Engine Repair, Tires, Transmission Repair and Repair
3 Star Review

Summary: The best!

Review: You guys do a good job and I like the e-mails with the "before" pictures of the repairs. I do believe though that the diagnostic fee is a bit high at $150, but I have not been to another shop lately so that may just be the going rate. I had brought my daughter's car in due to the check engine light being on, so of course, they needed to check it out to find the issue. It was determined that the spark plugs needed to be replaced. That's fine, but do you have to use the highest dollar spark plug on the market? I was changed right around $65 for four spark plugs. Sure they are the Iridium kind and probably give the best performance, but this is a 10 year old Cavalier. I don't need top performance from it. The $20 set would have been just fine. There should be a choice as to what level of plugs we want to have installed. Also, it doesn't seem like it should take $100 of labor just to put in 4 spark plugs. So, for $340, I found out what all is wrong with the car and got 4 new spark plugs.

Reply: Hi Chris, We appreciate your trust and input. Pricing is always a challenge, finding the best value in the training our technicians receive, being able to use the best parts,plus having the correct equipment has been getting more complex and thus the cost of this continuous to rise (like health care). We are sensitive to not over test things, where a cost is involved unless we believe it is of a benefit and good value to the overall end product were being asked to put out. We do very much appreciate your thoughts on the subject and please always feel free to call or write with any questions. This way we can work together to mutually understand any concerns. Thank you again for your honest opinion. Craig Zale Craig's Car Care craig@craigscarcare.com 972-941-6700

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Review Date:
Reviewer Location: PRINCETON, TX
Shop Information

Craig's Car Care in Allen

Craig's Car Care, Allen TX, 75002, Automotive repair, Truck Repair, Brake Repair, Maintenance & Electrical Diagnostic, Engine Repair, Tires, Transmission Repair and Repair
1005 W Lucas Rd
Allen, TX 75002
972-941-6700
  • Automotive repair
  • Truck Repair
  • Brake Repair
  • Maintenance & Electrical Diagnostic
  • Engine Repair
  • Tires
  • Transmission Repair
  • Repair

Hi, my name is Craig Zale. I would like to introduce you to Craig's Car Care. As your premier auto repair shop in Allen, our goal is to meet your Automotive repair needs with efficiency. We have been providing exceptional service to the Allen and Lucas area since 1996 and provide top-of-the-line Truck Repair. Also, our highly trained automotive technicians take pride in all of their Maintenance & Electrical Diagnostic efforts.

Here at Craig's Car Care, we know how important your car is to you. This is why we provide the highest standard of Automotive repair to get you back on the road in no time. We have built our reputation for quality service by consistently providing superior Brake Repair. We also take pride in our trustworthy, fast, and reliable Engine Repair for the Allen area. Come see us at Craig's Car Care for any of your auto repair needs.

Category: Auto Repair & Service

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