Summary: I left

Review: I left my recent visit feeling frustrated and disappointed. Despite being a loyal customer at Andy’s for over 18 years, my vehicle—which has been serviced here consistently over the past two years—was inexplicably missing from your system. That alone was confusing and concerning. What bothered me most, however, was the lack of communication once my car was ready. I waited in the customer lounge for another 5 to 10 minutes after my vehicle had been finished, with no one notifying me. When I eventually came out to check, I found the front desk completely unattended, and my keys left out on the counter. It wasn’t even 5 PM, and I had seen at least three front desk employees when I arrived—yet none were present. The employee that did get me checked out was very kind and friendly, but it was more of the overall feeling of things. There was a woman who checked in after me and got out of there before me, and she was also not notified when her car was ready. To make matters worse, after finally flagging someone down to check me out, I discovered that the oil change sticker hadn’t even been updated in my car. Overall, the visit felt disorganized and careless. It gave the impression that no one took pride in their work or valued me as a long-standing customer. I expected better from a place I’ve trusted for almost two decades.

Shop Information

Andy's Tire & Auto Service in Alton

Auto Repair, Alton Illinois 62002

3001 Washington Ave

Alton, Illinois 62002

618-465-6272

We specialize in:

• Auto Repair

Hello! Welcome to Andy's Tire & Auto Service. With over 27 years in business, we are proud to be your local Automotive Repair experts. As the premier business in Alton, our highly trained automotive technicians take pride in all of their Auto Repair efforts.

Each and every one of our reliable specialists undergoes extensive automotive repair training, including advanced certification in Scheduled Maintenance, Air Conditioning Service, Electrical Testing, Alignments and Suspension, and Advanced Diagnostics. While preventative maintenance may be one of our specialties, our reputation has been built on our ability to solve all complex mechanical issues on your vehicle bumper to bumper.

No matter your vehicle needs, our team at Andy's Tire & Auto Service will be glad to provide trustworthy, honest, and reputable service. We are grateful to offer reliable vehicle care to Alton residents, as well as those just driving through.

Category: Auto Repair & Service