Summary: I am

Review: I am a returning customer, and now have ZERO faith in average mechanics that have been hired and wrongfully promoted in your shop At Finsanto. My wife’s transmission had been rebuilt by another shop and was shifting erratically so we came to Finsanto to have them rebuild properly. Straight forward and simple. I gave Cole & Nick clear directive and the go ahead to open the transmission pan and repair what is not allowing truck to shift properly. I would go back to the other shop and try to get a refund etc…. I get a call back 4 days later “they found nothing wrong with the vehicle it drives like ‘butter’”. (False) My wife went in to pay ticket and Nick insisted he would give “special attention to find out what is wrong with our vehicle.” Long story short, Nick failed to follow thru on his word and we still have a slipping transmission and 2 shops telling us “we are in the wrong”… not a good outcome! I picked up my vehicle, drove to 20 mins home (less than 15 miles), my vehicle was shifting hard from stop at a red light, as well as reverse into my driveway. Nick, the “newly placed shop manager”, young, inexperienced in management, arrogant, disrespectful, and condescending when speaking to customers. A complete lack of accountability, lack of professionalism and people skills. (Not a good look for the face of your company!) (suggestion, management requires classes and training) I would love to get a refund back from all the chaos and confusion caused, and I have no intention in speaking with whoever “Mike” is impersonating the owner. A previous customer about a month ago on Google review mentioned he was the “pompous” kind of person. From my personal experience as a shop manager for 8 years at a suspension and lift kits shop, it is a guaranteed fact I never treated or spoke customers in the manner Nick did. You have a few bad apples running your business into the ground. I never received poor inadequate service from Josh and Zayne, they were always good to us! Sad to hear they moved on.

Shop Information

Finsanto Automotive Repair Shop in San Antonio

Auto Repair, San Antonio TX 78250

9354 Bandera Rd

San Antonio, TX 78250

210-684-2277

We specialize in:

• Auto Repair
• Brake Repair & Service
• Oil Change
• Factory Scheduled Maintenance Repair
• Transmission Repair & Replacement

Good Day! My name is Luisa Findley and I am the proud owner of Finsanto Automotive Repair Shop, serving San Antonio and Helotes. First of all, I would like to thank all of our loyal customers and would also like to thank those of you who are taking the time to read about us and considering us your local auto repair shop.

I was inspired to build Finsanto by my own personal experiences when dealing with mechanics. After one particular incident I had a “light bulb” moment. I decided to open my own automotive shop based on the principals of full-disclosure, high-quality parts and service, with fair pricing. We have retained many customers over the years because of our ability to keep the customer involved at every level of service, constantly updating you on the status of your vehicle.

Today, Finsanto has been open since 2008 and I’m proud to say we have satisfied many customers with our refreshing outlook on auto repair, “We service people, not cars!” Being family owned and operated allows us the opportunity to provide a flexible and customized experience to our customers. Extensive training, background checks, and drug tests ensure that all our employees are the best of the best at Auto Repair, Brake Repair & Service, Oil Change, Factory Scheduled Maintenance Repair and Transmission Repair & Replacement. Our knowledgeable service advisers will walk you through any type of repair or maintenance needed for your vehicle in language you can understand.

If you haven’t already, I dare you to try Finsanto Automotive! We provide an alternative to the car dealerships, maintaining a high level of service that is second to none. I understand how important your car is to you and your family as it is to me and my family. In today’s world driving a vehicle is a necessity, but now overpaying for maintenance and repairs is not. Give my family the opportunity to impress you, I promise you will not regret it.

Sincerely,
C.E.O. Luisa Findley

Category: Auto Repair & Service