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David's Review

AutoWorks Car Care, Payson UT, 84651, Auto Repair

5 Star Review

Summary: Ultimately, the service provided to..

Review: Ultimately, the service provided to my vehicle was appropriate; however, I think that the guys did not have a strong sense of urgency, especially since they knew that my daughter and I needed the car as soon as possible. I made it clear to them that my daughter was stranded here in Payson for the two days it took to get her Highlander's emissions testing/repair effected. Apparently, they needed to take the car for a test ride (they did so twice as I understand). After the first one, they said that it needed gas so I authorized them to add fuel to accommodate the need for the f/u test drive, adding the extra cost to my total bill. I stopped by the next morning to learn that they couldn't find the "in house" gas card, that one of the techs had it and they didn't know where he was (they were unable to get in touch with him since the evening before). They had made no effort to contact me and wasted the better part of that whole morning. When I learned this, I gave Jackson $5 and told them to fuel the vehicle. The problem was resolved by the afternoon and the vehicle passed emissions.

Reply: Thank you, Dave for letting me know. Yes, some of my guys are fairly new and still learning. I brought this up in our weekly training meeting today and we are always working on making our customer service better. We will do better next time. As always, I appreciate your business and you for giving us the chance to improve. Shaun

Reviewed By: David B.

Review Date: 8/5/2019

Reviewer Location:

Shop Information

AutoWorks Car Care in Payson

Auto Repair, Payson UT 84651

484 E 100 N

Payson, UT 84651

801-465-9096

We specialize in:

Auto Repair

Hello! Welcome to AutoWorks Car Care. With over 26 years in business, we are proud to be your local Automotive Repair experts. As the premier business in Payson, our highly trained automotive technicians take pride in all of their Auto Repair efforts.

Each and every one of our reliable specialists undergoes extensive automotive repair training, including advanced certification in Scheduled Maintenance, Air Conditioning Service, Electrical Testing, Alignments and Suspension, and Advanced Diagnostics. While preventative maintenance may be one of our specialties, our reputation has been built on our ability to solve all complex mechanical issues on your vehicle bumper to bumper.

No matter your vehicle needs, our team at AutoWorks Car Care will be glad to provide trustworthy, honest, and reputable service. We are grateful to offer reliable vehicle care to Payson residents, as well as those just driving through.

Category: Auto Repair & Service