William's Review
Chase Automotive, Aurora CO, 80011, Transmission Service, Engine Repair, Brake Service, Advanced Diagnostics and Wheel Alignment & Suspension
1 Star Review

Summary: Amazing

Review: I would say bring your car somewhere else. The problems with your vehicle will not be fixed. I brought my Durango back a second time, hoping for a different experience. After receiving my diagnostic, some of the issues were things that were done my last time in. My transmission pan was leaking. I was told I would need to do a degreaser on the engine with UV to find the leak. The first time, I paid for the degreaser and the transmission pan to stop leaking, which was only 20ish (maybe less) miles ago. They said the transmission was dinted and didn't catch it when replacing the gasket in October. But why was the degreaser not done before? I paid for it. I brought it in because my steering was sloppy, they replaced the tie rods and did an alignment, but my steering wheel is still sloppy and crooked. When I called asking if the steering wheel should still be loose and crooked, I was told to bring it back in but I would probably have to pay for a deeper diagnosis. But that's why I brought it in the first place. This what happened with my engine noise, the problem was said to be fixed but wasn't. When I was quoted for my tie rods to be replaced, I asked what the cost would be to replace all of the bushings they recommend on the front end. I was told they wanted to start on the tie rods first and would get back to me. After they fixed the tie rods, I was given a quote for the upper and lower control arms, saying it was a 7-hour job just for the upper control arms. $1600 I thought that was a lot but I still asked what the cost would be to replace and repair everything. It was so confusing the way they were explaining over the phone, I just said forget it, I'll do it myself/ or another shop. It would be nice to have a printout or something visual to understand the quotes. When I called to ask questions about the steering, and ask if Jason could drive the vehicle to understand I am not trying to be difficult, I didn't receive a callback. I called twice. ( 20th and 22nd) I wanted him to see the issues before I took m

Reply: William, I am sorry you feel that your concerns were not handled. We had an initial phone conversation where you indicated that your main concern was with some steering linkage that was rubbing on the right front wheel of your vehicle. We addressed that and made recommendations to replace other worn steering and suspension components that you declined to repair. Until all of these concerns are repaired you will continue to have a loose steering feel as you drive the vehicle. While the vehicle was here we also saw the transmission was still leaking and replaced the pan and warrantied the gasket at no charge to you. We at Chase wish you nothing but the best and if you ever want to resolve this issue do not hesitate to reach out. Thanks Jason

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Review Date:
Reviewer Location: AURORA, CO
Shop Information

Chase Automotive in Aurora

Chase Automotive, Aurora CO, 80011, Transmission Service, Engine Repair, Brake Service, Advanced Diagnostics and Wheel Alignment & Suspension
15601 E 6th Ave Suite 60
Aurora, CO 80011
303-344-4670
  • Transmission Service
  • Engine Repair
  • Brake Service
  • Advanced Diagnostics
  • Wheel Alignment & Suspension

Hello! Welcome to Chase Automotive. With over 35 years in business, we are proud to be your local Automotive Repair experts. As the premier auto repair shop in Aurora, our highly trained automotive technicians take pride in all of their Transmission Service efforts.

Each and every one of our reliable specialists undergoes extensive automotive repair training, including advanced certification in Scheduled Maintenance, Air Conditioning Service, Electrical Testing, Alignments and Suspension, and Advanced Diagnostics. While preventative maintenance may be one of our specialties, our reputation has been built on our ability to solve all complex mechanical issues on your vehicle bumper to bumper.

No matter your vehicle needs, our team at Chase Automotive will be glad to provide trustworthy, honest, and reputable service. We are grateful to offer reliable vehicle care to Aurora residents, as well as those just driving through.

Category: Auto Repair & Service

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