Summary: Great customer service

Review: I've owned my BMW since new and used the BMW dealer for the first 4 years as all my maintenance was free. Now that I'm paying for the servicing on my car I choose not to use the BMW dealer anymore. I chose Franks because of the good reviews and their experience with BMWs. I made an 8AM appointment for an oil change and what ever the car would need at 50K miles. I needed a ride home which they gave me after only waiting about 5 minutes. Before noon I received an email and text with pictures of the inspection they did on my car. The report was very helpful and instilled confidence in me that they had done a thorough inspection of my car. My car had no major issue but they did recommend some preventative things which I agreed to. At no time did I feel pressured into having these extra items done, it was purely my choice. When the car was ready they called and told me someone would pick me up. After an hour no one came, the shop called me and said there was some miss communication with the person that was supposed to pick me up. To make up for it the shop paid to have a Lyft bring me to their shop so I could get my car. When I arrived the service agent also reduced the price on my service bill and apologized for the mistake. Sometimes a measure of a business is how they respond when a mistake happens and in this case Franks scored an A+. I'm picky about the maintenance on my car and a big believer in preventative maintenance. I felt comfortable bringing my car here and I will again. First class customer service!!

Shop Information

Frank's European Service in Las Vegas

Mercedes Repair, Las Vegas NV 89108

1931 North Rainbow Boulevard

Las Vegas, NV 89108

702-365-9100

We specialize in:

• Mercedes Repair
• BMW Repair
• Audi Repair
• Volkswagen Repair
• Toyota Repair

Hello! Welcome to Frank's European Service. With over 26 years in business, we are proud to be your local Automotive Repair experts. As the premier auto repair shop in Las Vegas, our highly trained automotive technicians take pride in all of their Mercedes Repair efforts.

Each and every one of our reliable specialists undergoes extensive automotive repair training, including advanced certification in Scheduled Maintenance, Air Conditioning Service, Electrical Testing, Alignments and Suspension, and Advanced Diagnostics. While preventative maintenance may be one of our specialties, our reputation has been built on our ability to solve all complex mechanical issues on your vehicle bumper to bumper.

No matter your vehicle needs, our team at Frank's European Service will be glad to provide trustworthy, honest, and reputable service. We are grateful to offer reliable vehicle care to Las Vegas residents, as well as those just driving through.

Category: Auto Repair & Service