Clay's Review
Durango Premier Auto Care, Durango CO, 81303, Routine Maintenance, Air Conditioning Service & Repair, Brake Service, Advanced Diagnostics and Steering & Suspension Repair
5 Star Review

Summary: Clay said his service cost..

Review: Clay said his service cost more than expected.

Reply: I sorry to hear that you were surprised by the cost of the repair. It is company policy that all repairs are quoted to the customer prior to any of the work being done. It is my understanding that Jim contacted you on 3/1/17 to discuss replacing the window regulator assembly in your Passat. The quote that Jim gave you was $373.20 + tax. We ordered the parts for you after you had given the repair the "green light." Your total ticket at the end of that repair was $411.31 including tax. The only change from the quoted amount to your final ticket amount was tax and $8.00 in hardware. The hardware on your vehicle was too corroded to re-use. As I mentioned above, everything that we do in this facility MUST be confirmed with the customer prior to the work being done. If this is not what you experienced please give me a call so that we can discuss it and make sure that it doesnt happen again. In addition, the work that we preformed on your car is backed by an Industry Leading warranty of 24mo/24k on parts and labor. We take auto repair very seriously, and with that we expect to provide our customers with the best service and repairs possible. I would love the opportunity to earn a 5-star review with you, please let me know what I need to do to make that happen.

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Shop Information

Durango Premier Auto Care in Durango

Durango Premier Auto Care, Durango CO, 81303, Routine Maintenance, Air Conditioning Service & Repair, Brake Service, Advanced Diagnostics and Steering & Suspension Repair
138 Bodo Dr
Durango, CO 81303
970-259-3460
  • Routine Maintenance
  • Air Conditioning Service & Repair
  • Brake Service
  • Advanced Diagnostics
  • Steering & Suspension Repair

Hello! Welcome to Durango Premier Auto Care. With over 45 years in business, we are proud to be your local Automotive Repair experts. As the premier auto repair shop in Durango, our highly trained automotive technicians take pride in all of their Routine Maintenance efforts.

Each and every one of our reliable specialists undergoes extensive automotive repair training, including advanced certification in Scheduled Maintenance, Air Conditioning Service, Electrical Testing, Alignments and Suspension, and Advanced Diagnostics. While preventative maintenance may be one of our specialties, our reputation has been built on our ability to solve all complex mechanical issues on your vehicle bumper to bumper.

No matter your vehicle needs, our team at Durango Premier Auto Care will be glad to provide trustworthy, honest, and reputable service. We are grateful to offer reliable vehicle care to Durango residents, as well as those just driving through.

Category: Auto Repair & Service

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