Scott's Review
STAR Automotive, Grants Pass OR, 97526, Auto Repair, Engine Repair, Brake Repair, Transmission Repair and Mini Repair
1 Star Review

Summary: Couldn't be happier

Review: That it was good but this experience was horrible and costly. One person was rude to me more than once. One was nice and I tried just dealing with him but this other person had to jump in. I felt I was way overcharged. So I am going to leave reviews on yelp and other sites . I could have had this service done cheaper at the dealer. I felt misled and felt the work was done incompetently but most of all I did not like being talked down to and having someone be rude. I am a disabled vet and I have only so much money but you do not seem to care. I told them when I agreed to do the service at $700 it was a stretch but my wife was worried about the truck having issues. So the bill ended up being over $1000 and I only found out when it was time to pick it up. So I went in and said I wasn't going to keep coming here and to take me out of the system and the smartass taking my money said he already did and he wouldn't let me bring my vehicles back there anyway. I am sure everyone will be happy to know that it doesn't take much to set your people off. I talked about my unhappiness but never yelled never cursed just said that I could have gotten it done cheaper at the dealership as I called them and they basically said I was lying. I have a large family and many friends here. this was not a smart move.

Reply: I am sorry you had a poor experience. We always attempt to explain the circumstances surrounding a repair, and the risks involved. Unfortunately, replacing original spark plugs on a Ford Triton V8 engine has known issues, including the possibility of one or more spark plugs breaking in the cylinder head as we remove them. The spark plugs in your truck were the original parts when the truck was new 114K miles past. David discussed the possibility of spark plugs breaking prior to authorization of the repair, and this was noted on the signed repair authorization. It is not our intent that the cost exceeded the estimate. If 2 spark plugs had not come apart as we removed them, the job would have been completed at the estimated expense and within the estimated time. Unfortunately, 2 of your spark plugs chose to be stubborn. One was particularly difficult to remove because of the location. Here is an explanation of the spark plug problem with Ford Triton engines: http://www.fordproblems.com/trends/spark-plug-stuck/ We installed an improved design Champion spark plug; you should not experience this difficulty the next time your spark plugs are replaced. Once again, I apologize for any miscommunication and misunderstanding. Jim Lefeber, owner.

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Review Date:
Reviewer Location: GRANTS PASS, OR
Shop Information

STAR Automotive in Grants Pass

STAR Automotive, Grants Pass OR, 97526, Auto Repair, Engine Repair, Brake Repair, Transmission Repair and Mini Repair
414 NE F St
Grants Pass, OR 97526
541-476-9646
  • Auto Repair
  • Engine Repair
  • Brake Repair
  • Transmission Repair
  • Mini Repair

Hello and welcome to STAR Automotive auto repair shop in Grants Pass. With dozens of years of collective experience, we are proud to be your local auto repair and service experts.

No matter what is wrong with your car our technicians are here to help! Bring it by the Auto Repair experts at STAR Automotive .
Your brakes are you car's biggest safety feature - are they working perfectly? Our technicians have all received advanced certification in Brake Repair, and will have your car's braking systems working like new.
Notice a clunking or grinding while shifting? It's time for a trip to the Transmission Repair specialists at STAR Automotive.
Mini car repair takes special attention. Our Mini Repair experts can solve any problem, no matter how complex.

As the premier Engine Repair in Grants Pass, our highly trained automotive technicians take pride in all their Auto Repair efforts.
Category: Auto Repair & Service

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