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AutoVitals certifies that all testimonials are from actual car owners who have visited the auto repair shop ranked on this page. Our review collection process ensures honest and genuine customer feedback without the ability to alter the testimonials once they are submitted by the author. The shop is made aware of the review once submitted and might contact the author, if the author left his/her contact data. Reviews published on the web require consent by the author.
Cerrones European
Previous Reviewed by Jan A. on 2/12/2015 Next
3 Star Rating
"I would have given my experience an Excellent mark based on the customer service I received when I dropped the car off. Quite a different experience picking it up. Anne was not her usual friendly self and it may have had to do with speaking with my husband about the repairs. He needed clarification on repairs that would have cost us over $5K. Not sure how the conversation went but definitely felt I got the cold shoulder when I came in. I would like to see consistency in your customer service. I have a feeling that, because we did not agree to the expensive repairs at this time, we were somehow treated differently. Not sure if I would come back at this point."
Cerrones European
650-365-4145
2306 El Camino Real
Redwood City, CA 94063
http://www.cerroneseuropean.com/

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